Q - We like Three Rivers, why did B&S make this change?

Q - Who is Atlantic Power and where are they located?
A - Located in Castleton, NY (near Albany), Atlantic Power has represented B&S for over 50 years. Our new 80,000 sq foot distribution center and staff is ready and eager to serve you.

Q - When can I start ordering B&S parts from API?
A - As it stands right now (and subject to change), August 1st, 2004.

Q - Do I need to set up an account?
A - Yes - The appropriate credit paperwork can be found on our website www.atlanticpowerinc.com. We have already taken the liberty of setting up an account for you in advance with a minimal credit limit. Account numbers are available now, but you must complete and return the credit paperwork (as well as enclosing a completed tax resale certificate (if applicable)) to us to be granted a credit limit increase.

Q - How long will it take to get my orders?
A - In over 98% of our trading area, we are able to achieve next day delivery. UPS is our major carrier, and is committed to this promise.

Q - What is API's freight policy?
A - Please refer to our website under "dealer services" for a copy of our latest freight policy. As this area of the website is protected, you will need to contact us to obtain a password. If needed, copies can also be faxed directly to you.

Q - What are API's credit terms?
A - Our credit terms are net 25th. Statements will be issued and mailed at month end.

Q - Will API be able to handle the increase in volume?
A - We have recently invested substantially in additional warehouse material handling equipment, additional employees, and the required infrastructure to make your API experience a positive one. As with our current customers, we invite our new customers to visit our facility anytime to see first hand our commitment to the process.

Q - Can I talk to a live person to place my orders?
A - Absolutely. We have customer service reps available for you from 8:00 AM to 4:30 PM. We also offer a 24 hour fax service for your convenience.

Q - Can I order parts on line? If so, is there any benefit to me?
A - Most definitely. Our on-line ordering system can be utilized via a traditional "dial-in" system, or through the Internet, whichever is better for you. Additionally, we offer a 2% discount for all orders placed on-line.

Q - Will API handle all the products Three Rivers used to?
A - API handles Briggs & Stratton, Briggs & Stratton Power Products, Highland Cargo carriers, Prestolite battery accessories, Wedco fuel cans, Champion and NGK spark plugs, Gates and Pix belts, Weedboss Trimmers, and a complete line of L&G and snow equipment replacement parts. We also have our replacement parts catalogs available in paper and on our website, however, you will need to call to obtain the appropriate password, as it is protected.

Q - Does API offer the same programs and specials Three Rivers did?
A - API offers many programs/promotions throughout the year, beginning with our annual pre-season program. We also offer year-round engine promotions, parts promotions, etc. Being sensitive to the downward pricing pressure being exerted on you, we try our best to offer programs/promotions that will yield you the highest return on your investment whenever possible

Q - Can I buy the other product lines you offer now?
A - Absolutely, all you need is an active account with us.

Q - Will I have the same salesman that I did with three rivers?
A - Perhaps. We are trying hard to maintain a level of comfort for you by not upsetting the apple cart. There are, however, situations where your current salesman may have accepted a position elsewhere. In these cases, we are working hard to find a replacement salesperson that will work hard for you.

Q - Will I have to re-sign my B&S related agreements through API?
A - At some point, yes, but it will probably not be for some time.

Q - Does API have a technical service department I can talk to when needed?
A - Yes, API supports a fully complemented technical service staff, however, due to the volume of calls we receive, and in the interest of fairness, all calls are routed through our voice mail system. In this way, the first calls in are the first returned. While it may take a short time to adjust to the new system, we're confident you'll soon see the benefits of its fairness and high quality.

Q - Does API conduct in house training and outside update seminars?
A - Yes, our Educational Dept provides a wide array of training classes both inside and outside our facility. Please visit our website (www.atlanticpowerinc.com) for a full listing of educational opportunities.

Q - Who can I talk to if I have any questions about this transition?
A - Should you have any questions about the changes, or just wish to say hello, we encourage you to call and speak with any of our management team. . Our Sales Manager, Darold can be reached at (800) 456-5692 X454, our General Manager, Gary can be reached at X301, and our President, John, can be reached at X305.

Q - How do I know who my new source of supply is?
A - If you are located in New York State, Atlantic Power is your new source. In Pennsylvania, it is county dependent. Please click here to view a map of PA by county to determine who your new source of supply will be.