Persona Questions and Answers

Q: Why am I having a problem?
A: When we identified the need to update our website, there were certain issues that needed to be considered. An important one was security. Our new site incorporates many "behind the scene" security protections, that may be transparent to you. Unfortunately, to incorporate these changes, we had to modify the way Persona could be handled moving forward. We apologize for this inconvenience, but in the long run, it will be better for all.
Q: I currently have a Persona shortcut on my desktop, how can I modify it to work?
A: When you open the shortcut, just add a :8080 to the end of our name in the "Persona server name or IP" box. The modified version should read – www.atlanticpowerinc.com:8080. Press the "Enter" key. Under sessions, you should see "Atlantic Power Order Entry" Double click, and Persona will launch.
Q: I don't have a Persona shortcut on my desktop, what do I need to do?
A: If you do not have a shortcut on your desktop, you will have to re-download the Persona client. On the homepage, under the "Online Ordering" drop down, menu, click on "Persona Setup Instructions" and follow the instructions, making sure that ALL internet security suites are temporarily disabled for this process.
Q: I still can't get Persona to work and I need assistance
A: Feel free to call us at (800) 456-5692, and we'll do our best to help.

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